Resilience at work is an important trait for individuals to possess, whatever their role or seniority. It can be defined as a person’s capacity to respond to pressure and the demands of daily life. In short, resiliency affects our ability to ‘bounce back’.
At OneMedical collaborate, we believe that resilience should not be seen only as the ability to survive rising workloads and stress, but instead, we should be creating workplaces that feel safe, promote joy and wellbeing, and offer the right work/life balance for everyone.
At work, resilient people are more likely to adapt to the demands placed upon them, especially where those demands might require them to be dealing with constantly changing priorities and a heavy workload.
Caroline Richardson, National Collaboration Director at OneMedical, has given her five top tips to improve resilience:
- Staff Happiness. Looking after your employees is crucial for the overall success of your business. Numerous studies have shown that the happier your staff, the more productive they are. As most people spend a lot of time at work, it’s important to provide an environment which is positive and suits everyone’s needs. Regular staff surveys, which can be anonymous, help to measure employee happiness and engagement in an honest and easy way.
- Decision making. Engage staff during the planning phase and establish clear points for staff discussion and input, involving staff in changes that affect them and seeking their input in decisions where you can, allows you to factor in their views. Remember that your team members have a close knowledge of your systems and processes and may have valuable suggestions to make. By engaging with staff and enabling them to have input into decisions, it can make them much more open to change.
- Flexible working. Employees are now expecting a work environment in which they can balance their work and home life. With the NHS facing a once-in-a-generation staffing crisis, many employees have cited work-life balance as the primary reason for it. However, just because we are in the healthcare sector, doesn’t mean employees can’t benefit from flexible working. You could organise for your staff to do their telephone appointments from their own home, or carry out compressed working weeks– where an employee works their full contracted hours compressed into fewer longer days.
- Working together. One of the biggest factors that contribute to the success of any workforce is whether or not its employees are able to perform together as a team. Working in teams enables employees to be quicker and more effective in their work, compared to people who work on projects on their own. Collaborating also makes employees more responsible, which goes a long way in raising their motivation levels. This also helps to utilise the variety of skills from across the team and promotes skill sharing as well as ultimately benefiting the company.
- Health and Wellbeing. Ensuring your employees have a good work/life balance and a positive outlook is essential in order to be resilient. Make sure you take responsibility for the health and wellbeing of all your employees and give them the tools they need to tackle any challenge the job might throw at them through relevant training.